Refund policy

Cancellation

You may cancel your order within 24 hours of placing it. Please allow 3–5 business days for the refund to post to your original form of payment.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional Non-Returnable Items

Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

Only partial refunds may be granted in certain situations, including:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item that is returned more than 30 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet:

  • First, check your bank account again

  • Then contact your credit card company, as it may take some time before your refund is officially posted

  • Next, contact your bank. There is often some processing time before a refund is posted

If you’ve done all of this and still have not received your refund, please contact us at:
squishjoy@outlook.com

Sale Items

Only regular-priced items may be refunded.
Unfortunately, sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items if they are defective or damaged.

If you receive a damaged or defective product, you must contact us within 72 hours of receiving the item.
Please reach out to us at:
squishjoy@outlook.com

Shipping

To return your product, please contact us at:
squishjoy@outlook.com

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.

Shipping Fee Responsibility

  • If the return is caused by the consumer, the consumer is responsible for the return shipping fee. The exact cost depends on the shipping carrier chosen.

  • If the return is due to our error (such as receiving a damaged or incorrect item), the consumer will not be required to bear the return shipping cost.